From the Main Menu in Retail:
- 1 POS, 1 POS Selling, Log On
- Press F5 [Client] & recall the customer concerned
NB: Remember you ALWAYS need to have the customer selected to use the Layby function.
Optional - Printing a Layby Report
- F9 [Laybys]
- You can print this report F10 [Print Report]
- Check for the value of completed payments (particularly if you are taking existing payments in lieu of cancellation fees)
- F12 [Accept Details]
- F12 [Accept], F12 [Tender], F5 [A/C], L [Layby Cancel]
- If there is only one account it will automatically be selected, continue on
- If there are multiple accounts available you will be presented with a list - arrow down to the required layby and ENTER
The cancellation payment amount may be automatically displayed
NB: Cancellation fee depends on the default set up in General Options- The cancellation amount can be adjusted if required (e.g. the value $0.00 will not charge a cancellation fee. The remaining paid balance is returned to the customer as a credit refund)
- F12 [Accept Details]
- Y [Yes] to confirm cancellation
- F12 [Accept Details]
- Select the tender type if a refund is required.
- A message will appear confirming the layby cancelation. Press Enter.