Retail Orders and Ordering

Order Answerback Missing
On occasions, after sending an online order, you may find that it has not updated as usual. This is normally due to the ‘answerback’ timing out when communi...
Fri, 25 Sep, 2015 at 3:27 PM
Populate An Order With Data From A Supplier File
Sometimes you may have a supplier rep create and then physically send you an order without you having created the order from within Retail at all. These ite...
Thu, 25 May, 2017 at 4:06 PM
Does the Standard Pricelist set on a product have any effect on ordering?
It seems to be a common misconception that the STD pricelist field you set in a product has an effect on ordering.  IT DOES NOT Because a pr...
Thu, 25 May, 2017 at 4:16 PM
Edit Retail Orders List & Sort Functions
To view or select/edit existing orders:  2. Stock Control, 1. Orders, 2. Edit orders When reviewing or editing your orders, there are several functions ...
Fri, 3 Dec, 2021 at 1:56 PM
Finding Items In An Existing/Open Order
Do you remember ordering an item but can’t remember which order it was? Or perhaps creating a new order and it shows the item is already on order. ...
Fri, 26 May, 2017 at 2:18 PM
How to receive stock that was on Back Order
When your Back Order items arrive you will need to recall the order and receive in accordingly. From the main menu: 2 Stock Control, 1 Ord...
Wed, 7 Dec, 2016 at 11:19 AM
Does your supplier’s order invoice show stock that is on Back Order?
If you find that some items need to put on Back Order (i.e. will be arriving later) (and this has not already been done by the supplier Answerback) you ...
Wed, 7 Dec, 2016 at 11:23 AM
Reminding Staff about Supplier Specific Information
Use Supplier Notes and prompts to remind staff about data relevant to a particular supplier eg. a minimum order $ value required to get freight free dispatc...
Thu, 6 Aug, 2020 at 2:49 PM
Finding Products ‘On Order’ in Bulk
It is now possible to find or remove items in bulk using the ‘On Order’ option. A product is considered ‘On Order’ when included in an order whi...
Fri, 26 May, 2017 at 2:25 PM
Adding or Changing your Supplier Customer Number
When ordering from a supplier they will often require your customer number (also referred to as header code for online orders). This field can be found in ...
Mon, 19 Dec, 2016 at 2:50 PM